CAREER PAGE
OPEN POSITION
POSITION: CALL CENTER AGENT
WHERE: Lusaka
We are looking for a dynamic and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for maintaining effective communication and support between the company and its customers.
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Key Responsibilities:
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Make outbound calls for queries, follow-ups, and resolution purposes
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Answer and resolve inbound customer calls
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Maintain accurate and up-to-date customer records
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Address and resolve customer concerns and complaints
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Provide detailed information on products and services
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Identify and resolve product- and service-related issues
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Perform any other duties as may be assigned
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Qualifications:
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A Diploma or Degree in Business Administration, Marketing, Public Administration, or any other related field
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Strong communication and interpersonal skills
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Ability to handle customer concerns professionally and efficiently
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Excellent problem-solving abilities and attention to detail
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If you are passionate about customer service and meet the above qualifications, we encourage you to apply and become part of a fast-paced, service-oriented team.
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📩 Apply now! Send your CV and portfolio to vacancies@kazang-zambia.com.
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Email your application, resume and professional qualifications in one (1) pdf to vacancies@kazang-zambia.com
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We are looking forward to your application and will get back to you within 48 hours.
POSITION: MARKETING INTERN FACEBOOK TEAM
WHERE: LUSAKA
Role Overview:
The intern will engage with incoming leads via Facebook comments and Messenger, qualify prospects, and direct them through the sales funnel.
Responsibilities Include:
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Respond promptly and professionally to Facebook comments, messages, and inquiries.
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Ask qualifying questions to assess the prospect's interest and readiness to purchase a POS machine.
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Capture and record lead information accurately
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Collaborate with the sales team to schedule follow-ups or hand off hot leads for conversion.
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Track daily response metrics and report on lead quality and engagement trends.
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Maintain a friendly, brand-aligned tone while following communication scripts and guidelines.
Requirements:
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Strong written communication skills, especially in clear and courteous messaging.
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Ability to multitask and respond quickly in a fast-paced chat environment.
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Familiar with Facebook/Meta Business Suite or willing to learn.
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Basic understanding of how POS systems work (training provided).
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Highly organized and reliable, with attention to detail.
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📩 Apply now! Please send your CV and cover letter to vacancies@kazang-zambia by 10th May 2025. Only shortlisted candidates will be contacted.
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Email your application, resume and professional qualifications in one (1) pdf to vacancies@kazang-zambia.com
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We are looking forward to your application.
SEND YOUR application to vacancies@kazang-zambia.com
JOIN US IN OUR TEAM!
WE ARE LOOKING FORWARD TO HEAR FROM YOU.